Follow the Money

A company where I once worked decided to do an internal audit. They didn't have to fire anybody or shut down operations before they could do it. They just went through the records of all their accounts with their clients and tracked what money was received, what was paid out, etc.

In the course of the audit, they found a few cases where money should have been reimbursed to clients but was not. What did they do about this? Did they shut down the company? No. Did they fire half the employees? No. They realized these were just oversights that occurred when things were busy and complicated.

They wrote explanatory letters to the clients in question and sent them checks for the amounts owed. Nobody got upset.